Privacy Policy

This Privacy Policy is tailored for Visaka, incorporating your specific business model of “Farm to Home” groceries and your contact details in Manachanallur, Trichy.

Privacy Policy for Visaka

Effective Date: December 20, 2025

At Visaka, we value the trust you place in us when ordering your locally grown, farm-to-home food. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and use our services.

1. Information We Collect

To provide a seamless grocery experience, we collect the following information:

  • Personal Information: Your name, email address (visakaonline@yahoo.com), and phone number (9150755563).
  • Delivery Address: Your physical address (e.g., in Trichy or surrounding areas) to fulfill orders.
  • Order History: Details of the products you purchase, such as 500gm or 1kg increments of vegetables.
  • Technical Data: IP address, browser type, and device information to improve our website performance.

2. How We Use Your Information

We use the collected data for the following purposes:

  • Order Fulfillment: To process your “Farm to Home” orders and ensure accurate delivery.
  • Customer Support: To contact you regarding order status, stock availability, or delivery queries via phone or email.
  • Personalization: To remember your preferences for future shopping trips.
  • Legal Compliance: To meet tax and accounting requirements for a registered business in Tamil Nadu.

3. Data Storage and Security

  • Database Management: Your information is stored within our secure WordPress database.
  • Security Measures: We use SSL encryption to protect your data during checkout.
  • No Payment Storage: We do not store your credit card or bank details; these are handled by encrypted, third-party payment gateways.

4. Third-Party Sharing

We do not sell or rent your personal information. We only share data with:

  • Delivery Personnel: To ensure your groceries reach New No 68, New Chetty Street or your specific location.
  • Service Providers: Software tools that help us manage our 1,800+ customer database and send order notifications.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections to any inaccurate information.
  • Request the deletion of your account and personal data.
  • Opt-out of promotional communications.

6. Cookies

Our website uses cookies to keep track of items in your shopping cart and to provide a consistent user experience on mobile and desktop devices.

7. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

Visaka New No 68, New Chetty Street, Manachanallur, Trichy, 621216 Phone: 9150755563 Email: visakaonline@yahoo.com